Introduction

There are 3 stages in the recruitment process to become an IT Volunteer at Citizens Advice Enfield

  • Stage 1 - Your application to see if you meet our requirements.
  • Stage 2 - The ICT Test which you are about to undertake.
  • Stage 3 - The interview which you may be invited to subject to you passing the ICT Test
  • Stage 4 - If you have been successful in all the above stages and us obtaining references, you will be invited to join us

    Instructions

  • You have 25 minutes to complete the test.
  • The test comprises of 20 IT related questions divided in 4 sections.
  • You need answer at least 14 questions correctly to attain the 70% pass marks.
  • There are 4 possible answer to each question of which only one is the correct answer.
  • At the bottom of each section you will see a next or previous button for you to move to the next or previous section.
  • You may go backward to the previous section if you wish to change any of your answers.
  • At the end of the test, you will see the submit button.
  • Only Click the submit button when you are ready to register all your answers.
  • Once you click on the submit button the test is complete.
  • DO NOT CLICK SUBMIT UNTIL YOU ARE READY TO REGISTER YOUR ANSWERS.

    GOOD LUCK

    Enter your Details

    Firstname Surname
    Email Address Mobile Phone

    • Question 70. What is Active Directory?

    A directory of Services
    An authentication database
    a database of clients details
    a local web directory
     

    Question 90. Which one of the following is not a network device?

    Router
    Switch
    Hub
    CPU
     

    Question 57. SAAS stands for

    Software as a Service
    Software as a Structure
    Single-Sign-on a Service
    Single-Sign-on as a Structure
     

    Question 97. What does DNS mean?

    Data Name Service
    Domain Name Server
    Domain Name System
    Data Name System
     

    Question 100. The function of a DHCP server is to

    assign IP addresses to clients
    route clients through the default gateway
    route clients to the internet
    ensure clients have access to the internet
     

    Question 91. WYSIWYG - describes the display of a document on screen as it will actually print

    What you state is what you get
    What you see is what you get
    What you seek is what you get
    What you suggest is what you get
     

    Question 2. The main circuit board in a computer is called the

    RAM
    dongle
    motherboard
    power supply unit
     

    Question 65. ICloud a free online data storage service provided by

    Microsoft
    Chrome
    Google
    Apple
     

    Question 37. Which of the following is not an output device ?

    Printer
    Speaker
    Monitor
    Keyboard
     

    Question 83. The set of computer programs that manage the hardware/software of a computer is called

    Compiler system
    Operation system
    Operating system
    None of these
     

    Question 73. Which command to change the Execution Policy in Powershell?

    Reset-ExecutionPolicy
    Set-ExecutionPolicy Unrestricted
    Reset-ExecutionPolicy -null
    Reset-ExecutionPolicy -null
     

    Question 28. The statement 'the study design development implementation support or management of computer-based information systems particularly software applications and computer Hardware' refers to

    Information Technology (IT)
    Information and Collaborative Technology (ICT)
    Information and Data Technology (IDT)
    Information Versatile Technology (IVT)
     

    Question 78. Internet explorer is a type of

    Operating System
    Compiler
    Browser
    IP address
     

    Question 95. Which one is not a Cloud Storage

    Amazon AWS
    One Drive
    Dropbox
    Net Box
     

    Question 8. A new Laptop has been produced that weighs less is smaller and uses less power than previous Laptop models. Which of the following technologies has been used to accomplish this?

    Universal Serial Bus Mouse
    Faster Random Access Memory
    Blue Ray Drive
    Solid State Hard Drive
     

    Question 20. Which of the following is not true about RAM?

    RAM is a temporary storage area
    RAM is the same as hard disk storage
    RAM is volatile
    Information stored in RAM is gone when you turn the computer off
     

    Question 52. Virtual memory

    an extremely large main memory.
    an extremely large secondary memory.
    an illusion of extremely large main memory
    a type of memory used in super computers.
     

    Question 10. A computer has a main memory of 960 Kbytes. What is the exact number of bytes contained in this memory?

    960 X 8
    960 X 1000
    960 X 1024
    960 X 1024 X 1024
     

    Question 81. HTML stands for

    Hyper Text Markup Language
    Hyper Text Manipulation Language
    HyperText Managing Links
    Hyper Text Manipulating Links
     

    Question 23. FTP is an acronym for

    File Transaction Protocol
    File Transferable Protocol
    File Translation Protocol
    File Transfer Protocol